Satisfaction Guarantee:

Every shipment from the Vancouver Cigar Company is guaranteed to arrive at your shipping address in good condition.  Your order will require a signature verification of receipt.  In the unlikely event that your order does not arrive, we will replace your order free of charge.
 
Cigars and accessories ordered from the Vancouver Cigar Company are guaranteed to arrive in good condition.  If you are unsatisfied with the condition of your product, please contact us toll-free at 1-888-942-4427 or by e-mail at contactus@vancouvercigar.com within seven days of delivery.


Where Do You Send a Product to be Returned?

Please contact us toll-free at 1-888-942-4427 or by e-mail at contactus@vancouvercigar.com before you return any product.


Returns can be sent to:

The Vancouver Cigar Company
1093 Hamilton Street
Vancouver BC, V6B 5T4